Strategic Vision

The quality management system of the future will be more than process management, continuous improvement and business excellence. It will also include a clear quality path throughout the life cycle, develop tools to boost effectiveness across complex global supply chains, and establish a set of common performance metrics for networks and devices to maximize the customer experience.

QuEST Forum has developed a process to review yearly their Strategic Vision to address the numerous interesting challenges and remarkable opportunities in the global telecom industry. It lays out a clear road map for the organization to improve TL 9000 standards, launch new products and services for a broader audience, and new approaches to member value.

QuEST Forum’s Strategic Vision guides the organization’s efforts to:

Continually enhance the relevance of quality requirements and performance measurement standards to existing and new technologies at all supply value chains levels.
Grow QuEST Forum to become the benchmark for non-profit quality associations by way of a highly satisfied membership, fiscal responsibility, and organizational competence.
Develop into a leading source of quality data and industry trends through performance data reports, benchmarking, high-impact best practices events, and extensive research library.
Create a suite of expert resources that will broaden the interest, membership and participation of new industry entrants like global content and application providers.
Offer a meaningful industry-wide forum for discussion of critical quality issues and comparative frameworks like CMMI, Lean, Six Sigma, TQM and others.
Act as the foremost recognition vehicle for corporate quality performance results and individual contributors to the communications quality movement.

In planning the 2009 Strategic Initiatives, the Executive Board utilized input provided via the Environmental Scan, the Member Value Survey, and results of the 2008 Executive Board’s sponsored major projects. The 2009 strategic initiatives include continued sponsorship of selected major projects and the launch of two new projects that address benchmarking network operations and engaging and utilizing the expertise of the regional hubs.