workshops

Pre Conference Workshops on 2 June 2008

The Pre-conference Workshops are included in your registration fee. The workshops will be held Monday, 2 June and are open to all attendees. Various topics include TL9000 Implementation, Improvement Tools & Techniques, Understanding TL 9000 measurement systems, and more.

Note to attendees: All pre conference workshops begin at 2 p.m. Mountain Time.

                                  Workshop attire is casual dress

Track 1:  Jump Starting into TL 9000

Moderator:  Sue Clancy, BIZPHYX

2:00 - 3:30

Jump Start: Preparing for Your Organizations TL 9000 Journey

Jump Starting a TL 9000 Initiative: Tools, Tips and What it Takes to be Successful. Looking to Jump Start your TL 9000 program? Gotten started, but need a boost? We can help! Includes presentations from experts who offer practical guidance on how to implement TL 9000.

3:30 - 3:45

Break

3:45 - 5:00

Testimonials, Tips & Tools, Basic Registration, Measurement Repository and Web Operations Systems

5:00 - 5:15

Question & Answer Session

Track 2: New Member Orientation

Moderator:  Art Morrical

2:00 - 3:30

New Member Introduction to the QuEST Forum: Making the most of your membership

Presenter: Jennifer Simcox, BIZPHYX

What is QuEST Forum all about? Join us for a new member orientation of the QuEST Forum.

3:30 - 3:45

Break

3:45 - 4:15

QuEST Forum Website ? Where is it?

Presenter: Richard Morrow, University of Texas at Dallas 

Where in the World Wide Web are we? Join us for an overall QuEST Forum tour including the TL 9000 site.

4:15 - 4:30

Break

4:30 - 5:15

Using the Standard Outage Template System (SOTS)

Presenter: Belle Kipping, Cisco

Discuss the use of the newly revised R4.0 template for reporting outages by service providers to their suppliers and by suppliers to analyze and produce their processed outage measurement data.