Integrated Global Quality (IGQ) Work Group

The charter of the IGQ Work Group is to harmonize global industry quality system requirements and measurements. It ensures that the TL 9000 Handbooks and QuEST Forum are evolving steadily and keeping pace with changes in the industry for products, solutions, technology, services and supply chain.

IGQ Objectives

Deliver effective TL 9000 requirements and measurements documents
Optimize the performance and utilization of the measurements database through better use of product categories, reports, and review of data inconsistencies
Establish coaching and tool kits to facilitate TL 9000 quality management system implementation

Quality Benchmarking

QuEST Forum’s Performance Benchmarking is a practical approach to share, compare, correct and transform internal functions and processes of participating member organizations in virtually any operational area.

The program provides an open, trusted and committed environment to help participants meet and exceed industry performance standards through a collaborative process.

To learn more about the Benchmarking Program, download Topic Guide (PDF, 84KB) and Quality Benchmarking Flyer (PDF,434KB)

Continue the process of incorporation of emerging technologies and measurements in a timely manner

2009 IGQ Initiatives and Projects

Complete Requirements Handbook 5.0
Support Executive Board Project #5 Performance Data Reports by completing analysis of the PDR data
Implement “advisory” software to prevent suspicious or incorrect data from being submitted
Support Executive Board Project #6 Network Reliability by defining, documenting, and benchmarking vital NRC measures
Support Executive Board Project #7 Engaging the Regions by providing opportunities for the regions to participate in the IGQ work group
Produce an advanced SOTS workshop and develop functional materials accessible via the web
Continue to expand in-process measurement definitions available in the supplemental library
Continue to strengthen examples and provide clarification of Counting Rules to promote data consistency
Drive benchmarking studies
Maintain and update Product Category Tables
Increase global participation in ‘Jump Start’

Click here to participate in the IGQ work group and its working committees.

2009 IGQ Leadership

Chair Betty Schlackman, AT&T	Vice Chair John Wronka, Alcatel-Lucent
Secretary Rossanne Day, Motorola